Welcome to MUTLU. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website.

1.⁠ ⁠Product Information

Accuracy of Information:

• ⁠We strive to provide accurate and detailed descriptions of our products, including materials, sizes, and colors. However, slight variations in color and appearance may occur due to the nature of plant-dyed fabrics and artisanal craftsmanship.
• Each product is unique and handcrafted, which may result in minor differences between items of the same style and plant dyed products can fade up to three wash. Please, read our Product Care Guidance well.

Product Availability:

• Due to our commitment to sustainability, we produce our garments in limited quantities. This approach helps reduce waste and ensures the highest quality of each item. As a result, some products may be available in limited stock or for a limited time.
• We make every effort to ensure that items listed on our website are in stock and available for immediate shipment. In the event that a product is unavailable after you have placed an order, we will notify you as soon as possible and provide options for a refund, replacement, or backorder.

2.⁠ ⁠Information and Pricing

Accuracy of Pricing:

• We endeavor to ensure that all pricing information on our website is accurate. However, in the event of a pricing error, we reserve the right to cancel any orders placed for products listed at an incorrect price.
• Prices are subject to change without notice, but any such changes will not affect orders that have already been placed and confirmed.

Taxes and Duties:

• Prices on our website are inclusive of VAT for orders within the European Union. For orders outside the EU, additional customs duties, taxes, and fees may apply and are the responsibility of the purchaser. Please check with your local customs office for further information.

3.⁠ ⁠Placing Orders

Order Process:

• To place an order, you must be at least 18 years old and provide accurate personal information. By placing an order, you confirm that all information provided is true and accurate.
• After placing an order, you will receive an email confirmation. This email does not constitute acceptance of your order but acknowledges that we have received it. Acceptance of your order will occur when we send you a shipping confirmation email.

Order Cancellation:

• You may cancel your order within 14 days of receiving your goods for a full refund. To cancel your order, please contact our customer service team at contact@mutlustudio.com Return shipping costs are the responsibility of the customer unless the item is faulty and return without any use and labels are not removed.

4.⁠ ⁠Methods of Payment

Accepted Payment Methods:

• We accept the following payment methods: credit/debit cards (Visa, MasterCard)PayPal, and bank transfers.
• Payment is due at the time of order placement. Orders will not be processed until payment has been received in full.

Payment Security:

• We use secure payment gateways to ensure that your payment information is protected. All transactions are encrypted and processed securely.
• In case of any issues with your payment, our customer service team will contact you to resolve the matter.

Refunds:

• Refunds will be processed using the same method of payment originally used for the purchase. Once we receive and inspect the returned item, a refund will be issued within 5-7 business days.
• Refund times may vary depending on your bank or payment provider.

Governing Law:

• These terms and conditions are governed by and construed in accordance with Spanish law. Any disputes arising from or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Spain.

Amendments:

• We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms and conditions periodically.

Contact Information:

• For any questions or concerns regarding these terms and conditions, please contact our customer service team at contact@mutlustudio.com

Thank you.
MUTLUstudio.com