At MUTLU, we are committed to providing fine shopping experience from the moment you place your order to the time you receive your beautiful garment. Please take a moment to review our shipment and returns policy to ensure a flawless transition.

Shipment Policy

Shipping from Spain:

All orders are dispatched from our headquarters in Spain. We offer reliable and efficient shipping options to ensure your MUTLU garments reach you in perfect condition.

Free Shipping Conditions

• Within Europe: Enjoy free shipping.

Shipping Costs for Orders Below Free Shipping

• Orders outside the European will incur a shipping fee of €50.

Customs Duties and Taxes:

• Any customs duties, taxes, or additional charges required by the destination country are the responsibility of the purchaser. Please check with your local customs office for further information.

Delivery Times:

• Europe: 5-7 business days
• Outside the EU: 7-14 business days
• Please note that delivery times are estimates and may vary depending on the destination and customs processing times.

Order Processing:

• Orders are processed within 2-3 business days. You will receive a confirmation email with tracking information once your order confirmed and has been shipped.

Returns Policy

We want you to be completely satisfied with your MUTLU purchase. If for any reason you are not, please follow our returns procedure:

Return Period:

• Items must be returned within 14 days of the delivery date.

Eligibility for Returns:

• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Please include the original receipt or proof of purchase.

Return Process:

1. Contact Us: Email our customer service team at contact@mutlustudio.com with your order number and reason for return.
2. Return Authorization: We will provide you with a return authorization and instructions on how to send your item back to us.
3. Packaging: Pack the item securely in the original packaging, if possible.
4. Shipping: Ship the return package to the address provided in the return authorization email.

Return Shipping Costs:

• The customer is responsible for return shipping costs unless the item received was damaged or incorrect.

Refunds:

• Once we receive your return, we will inspect the item and notify you of the status of your refund.
• Approved returns will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.

Exchanges:

• We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Non-Returnable Items:

• Gift cards and any final sale items are non-returnable.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at contact@mutlustudio.com We are here to ensure your shopping experience with MUTLU is as seamless and enjoyable as possible.

Thank you for choosing MUTLU. We appreciate your support and are delighted to share our garments and accessories with you.

Contact Address: Calle Mallorca 206, 08036, Barcelona Spain